At YFS we strive to position vulnerable people to thrive, not just survive. To achieve this, we “connect the dots” between services, organisations, people and communities. In 2016-17 we increased our focus on connections and collaboration to improve outcomes for our clients and the communities we serve.

 

We made significant progress on our evidence and outcomes priority area in 2016-17. Each of our teams developed a clear program logic that articulates the outcomes we’re seeking with clients and the activities we need to undertake to achieve these outcomes, based on the best available evidence about what works.

 

This report outlines some of the results we’ve achieved in our work with clients; the impact we’ve had on people’s lives. It also outlines the changes we’ve been part of in the communities in which we work in Logan, Beaudesert, Redlands and beyond.

 

In 2016-17 we made good progress on all four of the inter-connected priorities set out in our strategic plan, improving our services, sustainability, capacity and positioning.

 

Our client feedback and stakeholder survey last year told a consistent story of excellent work with clients, positive contribution to community and productive collaboration. For example, 69% of our stakeholders rated our collaboration with others as “excellent” and a further 17% “good” – a total positive rating of 86%. Results for our community participation and client service were similarly positive.

 

Some highlights include the launch of our Project Hera co-location with the Logan District Domestic and Family Violence Unit; expansion of our youth housing service; integration of financial case work into our YFS Connect team; and the introduction of employment transition workers at Substation33 and in our mental health team.

 

In 2017-18 we will continue to develop and deliver proven services and demonstrate leadership in Logan and surrounds. We will strengthen our workforce and continue to invest in innovation and improvement. We look forward to continuing to connect the dots for better lives for people in Logan and surrounds, thanks to the good work of our Board, staff, volunteers, partners and community.

 

Cath Bartolo and Albert Hili

 

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