2016-2017 IMPACT REPORT
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2016-17 STATISTICAL HIGHLIGHTS
The Club - 215
Youthlink - 223
Housing 1st - 232
SHIFT - 49
Get Ready - 100
Community Connections - 90
Social Links - 115
Step by Step - 96
Step by Step Counselling - 118
Intensive Family Support - 65
PHaMs - 93
YFS Legal - 550
Financial Counselling - 494
AGL - 324
Money Smart - 582
DV advocate - 382
Responsible Men - 538
Beaudesert DV service - 147
ParentsNext - 336
Substation33 - 420
Over 200 events
over
5,000
people
YFS Connect responded to more than 11,600 requests for information, advice or referral, nearly 1,500 more than in the previous year. Concerns about housing or homelessness issues and financial problems continued to dominate demand, with a significant number of people presenting with a combination of issues, as shown in the diagram below.
Disability
172
11,689
requests
for advice
or assistance
Family support
650
Domestic violence
1,567
Finance
4,014
Energy assistance
172
Mental health
531
Substance use
238
Housing
5,795
Employment
171
Education
491
1,782
253
122
105
105
102
195
63
60
61
95
29
Our services in 2016-17
YFS continued to offer a diverse range of services as shown in the diagram below, working with more than
5,000 people in our case management and case work services.
YFS CONNECT PRESENTING ISSUES
43,353
14,991
152,911
Hours of work experience
and volunteering
Hours of paid
employment
Kilograms of electronic
waste recycled
TASK
750
650
Hours of grounds
maintenance
Number of
cars washed
Our CLIENTS
In 2017 we changed the way we monitor client perceptions of our work, asking them to rate our services in terms of how we treated them and the difference we helped them achieve. The 300 clients who responded in April-June 2017 were overwhelmingly positive.
Our enterprises
YFS continued to provide employment pathways through Substation33, our car wash business and
our garden maintenance group.
Our stakeholders
We survey stakeholders every two years about how YFS is performing. The 70 respondents to our most recent survey rated all aspects of our performance very positively.
Our STAFF
Our diversity
YFS clients and staff continued to reflect the diversity of the Logan community.
141 paid workers and 442 volunteers formed the YFS team in 2016-17 across all YFS services and Substation33.
YFS is funded by the Australian Government and the Queensland Government.
YFS acknowledges Aboriginal and Torres Strait Islander people are Australia's First
Peoples and the traditional owners and custodians of the land on which we meet and work.
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YFS acknowledges Aboriginal and Torres Strait Islander people are Australia's First
Peoples and the traditional owners and custodians of the land on which we meet and work.
Copyright © 2017 YFS Ltd | ACN 167 122 527 | AS/NZS ISO 9001/14001 Privacy
YFS is funded by the Australian Government and the Queensland Government.
2016-2017 IMPACT REPORT
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